An example
A men’s formalwear brand, strong in multi-brand stores, sees online sales in its category growing and wants to understand whether and how to follow. The path below is an example, with fictional names, of how you move from research to strategy.
1. Understand the market
Competitive intelligence shows where competitors are online and with what offer; social listening surfaces online customers’ main fear — fit without trying it on —; reviews reveal what they value about made-to-measure in the boutique.
2. Read the tensions
An evidence-based SWOT lines up strengths (the tailoring, the pattern archive) and weaknesses (little online presence). The channel-by-channel journey map shows the pain point: choosing the size, online.
3. Choose among alternatives
Three possible directions: cover the marketplaces with a narrow selection; a proprietary e-commerce site; made-to-measure booked online with the fitting in the boutique. For each one, the positioning map and the Business Model Canvas show what changes and what it costs.
4. Test before you spend
The three directions go in front of synthetic users built on the market’s segments: objections and preferences emerge. Then validation with real customers, on the riskiest assumption — “would they pay more for made-to-measure online?”.
5. Decide, and write down the why
The choice — for example, made-to-measure online with the fitting in the boutique — is recorded with the evidence, the risks and the rejected alternatives. Six months from now someone will ask “why didn’t we do e-commerce?”, and the answer will be there.
6. Turn it into work
The positioning becomes campaigns and content: pages, posts, emails, a presentation for the board. Every piece can be tested before it’s published, and goes through approval.
The mistakes that make you lose the thread
- Jumping from research to campaign without an explicit choice in between.
- A single alternative. Without a comparison, there is no decision.
- Testing after spending. Tests cost little before and a lot after.
- Not writing down the why. The decision stays; the reason gets lost.
