What defines a pillar
- The territory — what it covers, and what it doesn’t.
- The role in the funnel — awareness, consideration, conversion, word of mouth, loyalty.
- The narrative angle — the brand’s point of view on that territory.
- The tone — how it sounds, consistent with the brand voice.
- Formats and prompts — concrete examples of content you could write tomorrow.
- The metric — how you know the pillar is doing its job.
How to choose them
1. Start from the brand’s messages
Content pillars often descend from the pillars of the message house: that’s where you find what the brand wants to say; here you decide how to say it consistently.
2. Cross them with what the audience cares about
A territory is worth it if the brand has something to say and people are already talking about it. Social listening helps you see where the conversation is.
3. Give each pillar a role
A pillar meant to build awareness and one meant to drive purchase call for different content. Write it down explicitly.
4. Write concrete prompts
For each pillar, four or five content ideas with format and hook. If you can’t write them, the pillar is too abstract.
5. Check the balance
Look at the plan as a whole: is it all top of funnel? All conversion? Is anything nurturing the customers you already have? A lopsided plan leaves part of the journey uncovered.
The most common mistakes
- Too many pillars. Beyond five or six, the plan fragments.
- Pillars as recurring features. “Motivation Monday” is a format, not a territory.
- All about the product. People follow a brand for what it knows too, not just for what it sells.
- No metric. Without one metric per pillar, you can’t tell which one works.
- A lopsided funnel. An awareness-only plan doesn’t sell; a conversion-only plan burns out.
