The seven lenses
- S — Substitute. What could you swap for something else? A material, an ingredient, a channel, a spokesperson.
- C — Combine. What could you bring together? Two products, two services, a product and an experience.
- A — Adapt. What already exists elsewhere that you could borrow? An idea from another industry, from another era.
- M — Modify. What could you magnify, shrink, accentuate, or change in shape or tone?
- P — Put to other uses. In what other context, for what other audience, for what other purpose could it work?
- E — Eliminate. What could you remove without losing value? A step, a feature, a cost.
- R — Reverse. What happens if you flip the order, the roles, the point of view?
When to use it
SCAMPER works best when there is already something to work on: a product to refresh, a service to extend, a format that has worn thin. It works less well on a problem that is still vague: first figure out what you are looking for, with methods such as the 5 Whys or the Six Thinking Hats.
How to do it
1. Describe the object in one sentence
What you are transforming, for whom, with what goal. “A classic men’s jacket for people who work in the city” is a good starting point; “our product” is not.
2. One letter at a time
Go through the seven questions in order, without judging. The goal of this phase is quantity: even ideas that seem absurd are useful, because they often lead to the good ones.
3. Make every idea concrete
For each answer, write an example: what actually changes, how the customer would see it. “Combine with digital” is an intention; “the online configurator with a fitting in store” is an idea.
4. Choose and validate
Only at the end do you judge: value for the customer, feasibility, fit with the brand. The two or three best ideas should be developed and tested with the people who have to buy them.
The most common mistakes
- Judging too early. If every idea is shot down as it is born, the seven lenses produce only cautious variations.
- Stopping at the easy letters. Substituting and modifying come naturally; reversing and eliminating are the ones that surprise.
- Abstract ideas. Without a concrete example, nothing can be evaluated.
- Forgetting the customer. A new idea is not necessarily a useful one: testing it with the audience is still essential.
