Why arenas and not a list
A tailoring brand competes with the big fashion houses when a customer chooses a ceremony suit, with business-wear brands when they choose a work suit, and with digital made-to-measure services when they buy online. Those are three different games, with different opponents and rules. Putting them all in one list hides exactly what you need to know: where you’re strong and where you’re not.
An arena is defined from the customer’s side: a need, an occasion, a price tier, a channel. The same competitor can show up in several arenas, in different roles.
How to build it
1. Gather competitors, indirect ones included
Direct (same product, same customer), indirect (different product, same need) and substitutes. For the gathering method, see competitive intelligence.
2. Draw the arenas
Group the situations in which the customer chooses between similar alternatives. Three to six arenas are usually enough: too many and the map fragments, too few and you’re back to a list.
3. For each arena, the roles
Who leads it, who holds it, who’s chasing, who’s coming in. How intense the competition is. And above all the implication: for your brand, is that arena one to defend, to attack, or to leave?
4. Compare dimension by dimension
Brand equity, quality, price-value ratio, distribution, digital experience, sustainability: where you’re ahead and where you’re behind, and against whom. Choose the dimensions based on what matters to the customer in that category.
5. Look for the white spaces
The needs nobody serves well. For each: how much it’s worth, how feasible it is for you, and who already serves it in part. A white space with no demand isn’t an opportunity.
The most common mistakes
- Direct competitors only. The real threat often comes from a substitute.
- Arenas defined by the company, not the customer. Internal product lines aren’t arenas.
- Dimensions chosen to win. If you only pick the ones where you’re strong, the map reassures you instead of informing you.
- No implication. A map that doesn’t say what to do in each arena is just a snapshot.
